Letter to the editor
by Matthew Gorry
To the Editor:
Back in the summer, we encountered what I will refer to as “an issue” with one of our local utility companies. During that event we made the decision to contact G&B Energy to sign up as new customers. I contacted G&B Energy on the morning of Thursday August 9th and in less than an hour of contacting G&B, I received a call back from the sales manager Gray Burchette. I explained our “issue” and he listened both patiently and attentively to my problem on the phone. Let me preface the next chain of events with this. I work in a corporate office setting where demands are high, time and man-power is limited, and prioritization of tasks is critical in order to meet the demands of our customers. As most of the community knows, G&B hosted a community event on Friday August 10, 2012. Mr. Burchette was engrossed in the planning of that event which is a huge undertaking. After I spoke with him on the phone, he dropped what he was doing and in less than 2 hours, he drove to my house, estimated the job we had discussed on the phone, and by the close of business that same day I was provided with a written estimate of the costs of the job. That is simply the epitome of customer service. Not only did Mr. Burchette understand my circumstances, he expedited the next steps to help me resolve my problem. Other corporations would do themselves a great service to take a lesson from how small town businesses take care of their small town customers. My thanks and much appreciation to Gray Burchette and the staff of G&B Energy.
Robyn S. Winters
Former Frontier Natural Gas Customer
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